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Customer Care


A Personal Commitment to Customer Service

Professional's Choice prides itself on putting you, the customer, first and taking the time to provide you with the correct solution. All of our customer service representatives are equine enthusiasts, trained and familiar with our extensive line of products. They are available to answer your questions regarding product indications, sizing and color availability, to assist you in locating your nearest authorized dealer, and to process warranty services.

Our customer service representatives are available Monday through Friday, 7:00 a.m. to 4:00 p.m. Pacific Standard Time (-08:00GMT) at 1.800.331.9421 (+1.619.873.1100 outside the U.S. & Canada).

We always appreciate your feedback – it’s what keeps us moving forward. Please don’t hesitate to give us a call, toll-free. Customer service is here to serve you.

Dal Scott signature

Dal Scott
President

Warranty, Returns and Repair Policy
Register your product for a Warranty
Product Sizing Charts
Frequently Asked Questions
How-To Videos
Find the nearest Retailer
Information about my order
Information about my account
Questions about pricing and billing
Using a coupon
Contact Us
Professional’s Choice Privacy Policy

Warranty, Returns and Repair Policy

Daily use can really take its toll on protective products such as SMB Elites (Sports Medicine Boots) and Air Ride™ Saddle Pads. Regular and careful cleaning can help products last longer, but a warranty protects your product investment.
Our customers invest time and money in Professional’s Choice products. We want them to feel assured in their selection. Our warranty policy is unprecedented and demonstrates that we stand behind our products.

Money Back Guarantee

Our commitment to quality and customer satisfaction is so important that most products have a 30 Day Money Back Guarantee with the exception of our SMX Air Ride Saddle Pads which carry a 60 Day Money Back Guarantee. If you are not completely satisfied after your purchase during the Guarantee Period, you may return the used product for a full refund (less shipping and handling). Products must be returned to the place of purchase with an original dated receipt or invoice.

Warranty Period

During a product’s Warranty period, repairs or replacements will be made at no charge (minus freight) if a valid warranty card is on file. Please call our Returns Department for a Return Authorization Number (RA#). Items must be clean and dry prior to returning to us.

Items shipped without an RA# will not be accepted, and shall be returned at the customer’s expense.

Warranty Exclusions

Please be sure to write your RA# on the outside of shipping box.

Returns and repairs

Products can be returned to Professional’s Choice for a return, and exchange or for a repair, if it is within the product warranty period. In order to return a product, you must have a Return Authorization Number (RA#). You may obtain an RA# by calling Customer Service during business hours, (7:00 a.m. to 4:00 p.m. PST, Monday through Friday) at (619) 873-1100 or toll free at 1-800-331-9421.

Most products beyond the warranty period can be repaired for a modest fee, regardless of length of time in service. You will be promptly notified if the product is deemed un-repairable. Make sure to write the RA number you were issued on the outside of the box(es) you ship.

Note:

Returning a product

Please be sure to write your RA# on the outside of shipping box.

All returned products must be shipped with an RA# to the address below:

PROFESSIONAL’S CHOICE SPORTS MEDICINE PRODUCTS
ATT: RMA Department
2025 Gillespie Way, Suite 106
El Cajon, CA 92020
UNITED STATES

You can request an RA # here.

Register your product for a Warranty

During a product’s Warranty period, repairs or replacements will be made at no charge (minus freight) if valid warranty card is on file. Please call our Returns Department for a Return Authorization Number (RA#). Items must be clean and dry prior to shipping. Items shipped without an RA# will not be accepted, and shall be returned at the customer’s expense.

Warranty Exclusions

Register your product for a Warranty here.

Product Sizing Charts

The following products have sizing charts available. Please see the links below for sizing charts.

VenTECH Elite Sports Medicine Boots
Sports Medicine Boots 3™
Sports Medicine Boots II®
Ballistic Overreach Boots
Quick Wrap Bell Boots
Fly Sheets
Winter Blankets

Frequently Asked Questions

Listed below are some of the most common questions asked by our customers. If you cannot find the answer to your question here, or if you require further clarification, please do not hesitate to contact us at 1-800-331-9421 or 1-619-873-1100.

What is the difference between the Ballistic Overreach Boots, the Secure-Fit™ Overreach Boots and Quick-Wrap Bell Boots?
Ballistic Overreach Boots have a “no-turn” design and protect the back of the hoof from overreaching with some side protection. They have a double hook & loop closure in the front (which has been lengthened to improve durability) and the outer shell and binding are made of Dupont Ballistic™ nylon. Similar in style and function are the Secure-Fit™ Overreach Boots. The Secure-Fit™ Overreach boots feature an easy to clean vinyl finish with Dupont Ballistic™ binding, the soft no-turn knob keeps the boots from spinning. These boots are available in a variety of patterns to match the VenTECH™ Elite Boots. Quick-Wrap bell boots are made with the same neoprene and Ultrashock™ lining as Sports Medicine Boots and are available in colors to match. They give 360-degree protection to the hoof and coronet band, and have Ballistic™ binding on the bottom edge.

How do you clean saddle pads and boots?
We recommend the following for all Professional’s Choice Products: Hand wash and/or hose off the products with a pressure nozzle. If necessary, use a mild liquid soap to remove excess dirt and sweat. Woolite® or horse shampoo work well. Rinse the products well with cold water and allow them to air-dry. When drying saddle pads, place them on a rail or fence with the bottom side up. This helps protect the outside fabric from fading. DO NOT WASH SADDLE PADS OR BOOTS IN A WASHING MACHINE. Machine washing can cause damage and voids the warranty. Do not soak boots or machine wash them.

What size Sports Medicine Boots will fit my horse, and are the front and rears different?
Size is determined primarily by the circumference of the fetlock joint. To ensure a proper fit, measure the circumference of the fetlock at the widest point and use the appropriate sizing chart.

VenTECH™ Elite Sports Medicine Boots were designed specifically for either the front or rear legs. Generally, your horse will wear the same size on both front and rear legs, as the size difference was taken into consideration in the design, but measure to be sure. VenTECH™ Elites come in three sizes for both front and rear legs and are also packaged in a convenient Value 4-Pack.

The SMB-3 is available in three sizes with relatively the same cut and feel as the SMBII® but we have added a Lycra binding at the edge to help keep the dirt out and cut it up a little higher in the front to work with a bell boot. SMB-3‘s are also packaged in a convenient Value 4-Pack.

SMBII®s come in five sizes and are designed to fit either front or hind legs. SMBII® boots get larger in circumference with each size in direct relation to height. Many horses will wear a larger size on the hind legs, but if you have quite a bit of overlap on a medium boot on the front leg, your horse may take the same size on his hind legs.

For all boots please refer to the individual size chart.

How long can my horse wear Sports Medicine Boots?
Maximum wear time is four hours for all boots except boots with VenTECH™ technology. Those boots can be worn longer due to the breathable, ventilated neoprene and lining.

How are cinches and girths measured?
Both are measured from end of buckle to end of buckle.

How can I determine what size saddle pad I need?
Measure a pad you are currently using if you like the fit, or measure your saddle front to back and across, and add approximately four inches. For example, if your saddle is 28 inches in length, you will need at least a 32×34 saddle pad. The size of your horse and the form of his back will also determine the size of pad you need.

Is the extra padding on the OrthoSport™ models a better choice for all horses?

We designed the OrthoSport pads with extra padding just behind the shoulders and along either side of the spine. This gives a better fit on horses that are a little hollow behind the shoulders or high-withered. The design also works well on most roping horses due to the extra shock absorption. You would not need this type of pad on a very round horse with little or no withers. It is an especially good pad for older horses.

How-To Videos

Videos are provided by Professional’s Choice to assist you with the application of some of our key products. See our How-To Videos here.

Find the nearest Retailer

To find a dealer located near you that sells Professional’s Choice products, see our Dealer Locator page.

Information about my order

For information on the status of your order, see our Help page here.

Information about my account

For information about your account settings, see our Help page here.

Questions about pricing and billing

Shipping
Standard Shipping is via UPS ground service. In stock items usually ship out within two days. Shipping is from Southern California and shipping time may take up to five business days depending on your location. No deliveries on Saturdays, Sundays or holidays. We do not ship to PO boxes.

Expedited Shipping (Overnight, 2-Day or 3-Day) is via UPS. Orders must be received by 1:00 pm Pacific Standard Time (Monday through Friday) to ship out the same day. Orders received after 1:00 pm PST will go out the next business day. No deliveries on Saturdays, Sundays or holidays. We do not ship to PO boxes. For shipping to either Hawaii or Alaska we are only able to ship via UPS 2 Blue Label 2-Day Air.

NOTE: All orders placed Friday after 1:00 pm PST, Saturday, Sunday or on a holiday will be processed on the next business day.

PLEASE Call 1.800.331.9421 to check product availability if the order is needed urgently.

For information about pricing and billing, see our Help page here.

Using a coupon

For information on using a coupon, please see our Help page here.

Contact Us

At Professional’s Choice, we are committed to your satisfaction. We are available to answer your questions, assist you in locating your nearest authorized dealer and to process warranty services.

You can contact us:
By phone: 1-800-331-9421 (Toll-Free)
1-619-873-1100 (Outside US and Canada)

By email: info@profchoice.com

Professional’s Choice Privacy Policy

Professional’s Choice strongly believes in the importance of keeping customers’ personal information personal. We will never use your information for any purpose beyond that stated or the permissions you give us. See our full Privacy Policy.

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