Warranty, Returns & Repair

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Daily use can really take its toll on protective products such as SMB Elites (Sports Medicine Boots) and Air Ride™ Saddle Pads. Regular and careful cleaning can help products last longer, but a warranty protects your product investment.
Our customers invest time and money in Professional’s Choice products. We want them to feel assured in their selection. Our warranty policy is unprecedented and demonstrates that we stand behind our products.

Money Back Guarantee

Our commitment to quality and customer satisfaction is so important that most products have a 30 Day Money Back Guarantee with the exception of our SMX Air Ride Saddle Pads which carry a 60 Day Money Back Guarantee. If you are not completely satisfied after your purchase during the Guarantee Period, you may return the used product for a full refund (less shipping and handling). Products must be returned to the place of purchase with an original dated receipt or invoice.

Warranty Period

During a product’s Warranty period, repairs or replacements will be made at no charge (minus freight) if a valid warranty card is on file. Please call our Returns Department for a Return Authorization Number (RA#). Items must be clean and dry prior to returning to us.

Items shipped without an RA# will not be accepted, and shall be returned at the customer’s expense.

Warranty Exclusions

Products damaged due to actions by the animal, such as biting or chewing, ARE NOT covered by our warranty
Product repairs not performed by Professional’s Choice effectively void our product warranty
Machine Washing is not covered by the manufacturer’s warranty, unless recommended on that particular product.

Please be sure to write your RA# on the outside of shipping box.

Returns and repairs

Products can be returned to Professional’s Choice for a return, and exchange or for a repair, if it is within the product warranty period. In order to return a product, you must have a Return Authorization Number (RA#). You may obtain an RA# by calling Customer Service during business hours, (7:00 a.m. to 4:00 p.m. CST, Monday through Friday) at 1-800-331-9421.

Most products beyond the warranty period can be repaired for a modest fee, regardless of length of time in service. You will be promptly notified if the product is deemed un-repairable. Make sure to write the RA number you were issued on the outside of the box(es) you ship.

Note:

Any product sent back to Professional’s Choice must be accompanied with a Return Authorization Number (RA#). Call Customer Service at 1-800-331-9421 to receive an RA#.
Please be sure to write your RA# on the outside of shipping box.

Returning a product