- How do I create an account?
- How do I edit my account information?
- How much is my shipping?
- I forgot my password.
- How do I return my product?
- I received the wrong product.
- What is your return policy?
- When will my order ship?
Q: How do I create an account?
- Click the "My Account / Order Status" link at the top right side of our site.
- Enter your email address.
- Select "I am a new customer".
Q: How do I edit my account information?
Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
Q: How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
Q: I forgot my password.
Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
Q: How do I return my product?
Q: I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
Q: What is your return policy?
Money Back Guarantee
Our commitment to quality and customer satisfaction is so important that most products have a 30 Day Money Back Guarantee with the exception of our SMX Air Ride Saddle Pads which carry a 60 Day Money Back Guarantee. If you are not completely satisfied after your purchase during the Guarantee Period, you may return the used product for a full refund (less shipping and handling). Products must be returned to the place of purchase with an original dated receipt or invoice.
During a product’s Warranty period, repairs or replacements will be made at no charge (minus freight) if valid warranty card is on file. Please call our Returns Department for a Return Authorization Number (RA#). Items must be clean and dry prior to shipping.
terms shipped without an RA# will not be accepted, and shall be returned at the customer’s expense. Warranty Exclusions * Products damaged due to animal biting/chewing ARE NOT covered by our warranty * Product repairs not performed by Professional’s Choice effectively void our product warranty * Machine Washing is not covered by the manufacturer’s warranty Register your product for a Warranty here.
Returns and repairs Products can be returned to Professional’s Choice for a return, and exchange or for a repair. In order to return a product, you must have a Return Authorization Number (RA#).
You can obtain an RA# by filling out this form or by calling Customer Service during business hours.
Call Customer Service at (619) 873-1100 or 1-800-331-9421 to receive an RA# or you can register for an RA# here.
Most products beyond the warranty period can be repaired for a modest fee, regardless of length of time in service. You will be promptly notified if the product is deemed unrepairable. Make sure to write the RA number you were issued on the box(es) you ship.
Note: * Any product sent back to Professional’s Choice must be accompanied with a Return Authorization Number (RA#). Call Customer Service at (619) 873-1100 or 1-800-331-9421 to receive an RA#.
* Please be sure to write your RA# on the outside of shipping box. Returning a product All returned products must be shipped with RA# to the address below:
- PROFESSIONAL’S CHOICE SPORTS MEDICINE PRODUCTS
- ATT: RMA Department
- 2025 Gillespie Way, Suite 106
- El Cajon, CA 92020
- UNITED STATES
* Professional’s Choice will only cover return shipping costs for items under warranty. Items shipped without an RA number will not be accepted, and shall be returned at the customer’s expense. * Items must be clean and dry prior to shipping. If at all possible, a copy of your receipt/invoice should also be enclosed in the package.
* ** BE SURE TO WRITE YOUR RA NUMBER ON THE SHIPPING BOX. **
Q: When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.