Shipping and Returns
Q: Product Returns
Products can be returned to Professional’s Choice for a return, and exchange or for a repair. In order to return a product, you must have a Return Authorization Number (RA#). You can obtain an RA# by filling out this form or by calling Customer Service during business hours at (619) 873-1100 or 1-800-331-9421. Most products beyond the warranty period can be repaired for a modest fee, regardless of length of time in service. You will be promptly notified if the product is deemed unrepairable.
Make sure to write the RA number you were issued on the box(es) you ship.\
Note: * Any product sent back to Professional’s Choice must be accompanied with a Return Authorization Number (RA#). Call Customer Service at (619) 873-1100 or 1-800-331-9421 to receive an RA#.
* Please be sure to write your RA# on the outside of shipping box.
Return a productAll returned products must be shipped with RA# to the address below:
- PROFESSIONAL’S CHOICE SPORTS MEDICINE PRODUCTS
- ATT: RMA Department
- 2025 Gillespie Way, Suite 106
- El Cajon, CA 92020
- UNITED STATES
* Professional’s Choice will only cover return shipping costs for items under warranty. Items shipped without an RA number will not be accepted, and shall be returned at the customer’s expense. * Items must be clean and dry prior to shipping. If at all possible, a copy of your receipt/invoice should also be enclosed in the package. *
** BE SURE TO WRITE YOUR RA NUMBER ON THE SHIPPING BOX. **
Standard Shipping is via UPS ground service. In stock items usually ship out within two days. Shipping is from Southern California and shipping time may take up to five business days depending on your location. No deliveries on Saturdays, Sundays or holidays. We do not ship to PO boxes.
Expedited Shipping (Overnight, 2-Day or 3-Day) is via UPS. Orders must be received by 1:00 pm Pacific Standard Time (Monday through Friday) to ship out the same day. Orders received after 1:00 pm PST will go out the next business day. No deliveries on Saturdays, Sundays or holidays. We do not ship to PO boxes. 3-Day shipping is not available to Hawaii or Alaska.
NOTE: All orders placed Friday after 1:00 pm PST, Saturday, Sunday or on a holiday will be processed on the next business day.
PLEASE Call 1.800.331.9421 to check product availability if the order is needed urgently.