Order Status
- Has my order shipped?
- How do I change quanitites or cancel an item in my order?
- How do I track my order?
- My order never arrived.
- An item in missing from my shipment.
- My product is missing parts.
- When will my backorder arrive?
Q: Has my order shipped?
Click the " My Account / Order Status" link at the top right hand side of the site to check your orders status.
Q: How do I change quanitites or cancel an item in my order?
Click the " My Account / Order Status" link at the right side of the site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that onc e an order has gegun processing or has shipped, the order is no longer editable.
Q: How do I track my order?
Click the " My Account / Order Status" link at the top right hand side or our site to track your order.
Q: My order never arrived.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
Q: An item in missing from my shipment.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
Q: My product is missing parts.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. When will my backorder arrive?
Q: When will my backorder arrive?
Unfortunately from time to time our production crews cannot keep up with the volume of orders we receive. Shipping your order complete is our goal. If an item is backordered we will ship it as quickly as possible. To check the status of your backorder please contact customer service at 1-800-331-9421.