Professional Choice FAQ

  1. Dealer Resources
    1. Signage for Upscale Branded Sales Displays
    2. Apply to Distribute Professional's Choice products internationally
    3. Apply to be an Authorized Reseller
  2. Order Status
    1. Has my order shipped?
    2. How do I change quanitites or cancel an item in my order?
    3. How do I track my order?
    4. My order never arrived.
    5. An item in missing from my shipment.
    6. My product is missing parts.
    7. When will my backorder arrive?
  3. SMBII
  4. FAQ's
    1. What is the difference between the Ballistic Overreach Boots and Quick-Wrap Bell Boots?
    2. Does Professional’s Choice ship Internationally to Retail Customers?
    3. How do you clean saddle pads and boots?
    4. What size Sports Medicine Boots will fit my horse, and are the front and rears different?
    5. How long can my horse wear Sports Medicine Boots?
    6. How are cinches and girths measured?
    7. How can I determine what size saddle pad I need?
    8. Is the extra padding on the OrthoSport™ models a better choice for all horses?
  5. My Account
    1. How do I create an account?
    2. How do I edit my account information?
    3. How much is my shipping?
    4. I forgot my password.
    5. How do I return my product?
    6. I received the wrong product.
    7. What is your return policy?
    8. When will my order ship?
  6. Shipping and Returns
    1. Product Returns
    2. Shipping
  7. International Shipping
    1. Do you ship to my country?
  8. Privacy Policy and Security
    1. Privacy Policy
    2. Security
  9. Pricing and Billing
    1. Do I have to pay sales tax?
    2. I have a question on my charges.
    3. I need a copy of my receipt/invoice.
    4. When will my credit appear on my account?
    5. When will my credit card be charged?
  10. Buyer's Guide
    1. How do I find my product?
    2. How do I navigate the site?
    3. How do I use a coupon?
  11. Additional Support
    1. How do I contact you?

Dealer Resources

Q: Signage for Upscale Branded Sales Displays

Signage for Upscale Branded Sales Displays

Ensure your customers can clearly see that you offer Professional’s Choice products. In today’s market consumers rely on name brand recognition when selecting merchandise. Professional’s Choice has been a household name in the equine market for over a generation. Capitalize on the Professional’s Choice name and reputation in your store.

Signage may be provided at no charge with your merchandise order. Please ask your Sales Representative or Customer Service Representative for details.

Call us today at: 1-800-331-9421

Q: Apply to Distribute Professional's Choice products internationally

Apply to Distribute Professional’s Choice products internationally

If you are a dealer outside the U.S. and are interested in becoming a distributor, please contact our International Sales Department at +1.619.873.1100 between 07:00h and 16:00h (-08:00 GMT), or via e-mail at international.sales@profchoice.com.

You will be provided with the necessary paperwork and information on becoming a Professional’s Choice distributor.

Si vous êtes un marchandeur en dehors des États Unis, et voudrez vous devenir un de nos distributeurs, appellez notre departement de ventes internationales au +1.619.873.1100 de 07:00h à 16:00h (-08:00 GMT) ou par e-mail à international.sales@profchoice.com.

Nous vous donnerons l’information et les formulaires requis pour se devenir un distributeur de Professional’s Choice.

Si usted es un comerciante situado fuera de los Estados Unidos, y desea ser uno de nuestros distribuidores, favor de llamar a nuestro departamento de ventas internacionales al +1.619.873.1100 entre 07:00h y 16:00h (-08:00 horario de Greenwich), o por correo electrónico a international.sales@profchoice.com.

Así, usted obtendrá la información necesaria para poder distribuir productos de Professional’s Choice.

Q: Apply to be an Authorized Reseller

As a dealer of Professional’s Choice products, you are an Authorized Reseller and a key access point to our customers. We are committed to working with you to support your business. The following resources are available for our United States and Canada Dealers and our international Distributors: Click here to download Dealer Application.

Apply to Distribute Professional’s Choice products internationally

If you are a dealer outside the U.S. and are interested in becoming a distributor, please contact our International Sales Department at +1.619.873.1100 between 07:00h and 16:00h (-08:00 GMT), or via e-mail at international.sales@profchoice.com.

You will be provided with the necessary paperwork and information on becoming a Professional’s Choice distributor.

Si vous êtes un marchandeur en dehors des États Unis, et voudrez vous devenir un de nos distributeurs, appellez notre departement de ventes internationales au +1.619.873.1100 de 07:00h à 16:00h (-08:00 GMT) ou par e-mail à international.sales@profchoice.com.

Nous vous donnerons l’information et les formulaires requis pour se devenir un distributeur de Professional’s Choice.

Si usted es un comerciante situado fuera de los Estados Unidos, y desea ser uno de nuestros distribuidores, favor de llamar a nuestro departamento de ventas internacionales al +1.619.873.1100 entre 07:00h y 16:00h (-08:00 horario de Greenwich), o por correo electrónico a international.sales@profchoice.com.

Así, usted obtendrá la información necesaria para poder distribuir productos de Professional’s Choice.


Order Status

Q: Has my order shipped?

Click the " My Account / Order Status" link at the top right hand side of the site to check your orders status.

Q: How do I change quanitites or cancel an item in my order?

Click the " My Account / Order Status" link at the right side of the site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that onc e an order has gegun processing or has shipped, the order is no longer editable.

Q: How do I track my order?

Click the " My Account / Order Status" link at the top right hand side or our site to track your order.

Q: My order never arrived.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Q: An item in missing from my shipment.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Q: My product is missing parts.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. When will my backorder arrive?

Q: When will my backorder arrive?

Unfortunately from time to time our production crews cannot keep up with the volume of orders we receive. Shipping your order complete is our goal. If an item is backordered we will ship it as quickly as possible. To check the status of your backorder please contact customer service at 1-800-331-9421.


FAQ's

Q: What is the difference between the Ballistic Overreach Boots and Quick-Wrap Bell Boots?

Ballistic Overreach Boots have a "no-turn" design and protect the back of the hoof from overreaching with some side protection. They have a double hook & loop closure in the front and the outer shell and binding are made of Dupont Ballistic™ nylon. Quick-Wrap bell boots are made with the same neoprene and Ultrashock™ lining as Sports Medicine Boots and are available colors to match. They give 360-degree protection to the hoof and coronet band, and have Ballistic™ binding on the bottom edge.

Q: Does Professional’s Choice ship Internationally to Retail Customers?

We are sorry, but Professional’s Choice does not ship outside the United States direct to Retail Customers and we can only accept credit cards that have a billing address within the U.S. for internet orders. We do have Dealers and/or Distributors in most countries and they can be found via our website utilizing the International Dealer Locator. http://profchoice.com/p-7351-locator.html

Q: How do you clean saddle pads and boots?

We recommend the following for all Professional's Choice Products: Hand wash and/or hose off the products with a pressure nozzle. If necessary, use a mild liquid soap to remove excess dirt and sweat. Woolite® or horse shampoo work well. Rinse the products well with cold water and allow them to air-dry. When drying saddle pads, place them on a rail or fence with the bottom side up. This helps protect the outside fabric from fading. DO NOT WASH SADDLE PADS OR BOOTS IN A WASHING MACHINE. Machine washing can cause damage and voids the warranty. Do not soak boots or machine wash them.

Q: What size Sports Medicine Boots will fit my horse, and are the front and rears different?

Size is determined primarily by the circumference of the fetlock joint. To ensure a proper fit, measure the circumference of the fetlock at the widest point and use the appropriate sizing chart. Sports Medicine Boots II: SMBIIs come in five sizes and are designed to fit either front or hind legs. SMBII boots get larger in circumference with each size in direct relation to height. Many horses will wear a larger size on the hind legs, but if you have quite a bit of overlap on a medium boot on the front leg, your horse may take the same size on his hind legs. SMB Elite: The SMB Elite has separate, unique designs for front and rear legs. Generally, your horse will wear the same size on both front and rear legs, as the size difference was taken into consideration in the design, but measure to be sure. The SMB Elite comes in three sizes for both front and rear boots. Make sure you specify front or rear when ordering.

Q: How long can my horse wear Sports Medicine Boots?

Maximum wear time is four hours for all boots except the VenTECH™ Elites which can be worn longer due to its breathable neoprene.

Q: How are cinches and girths measured?

Both are measured from end of buckle to end of buckle. size chart

Q: How can I determine what size saddle pad I need?

Measure a pad you are currently using if you like the fit, or measure your saddle front to back and across, and add approximately four inches. For example, if your saddle is 28 inches in length, you will need at least a 32x34 saddle pad. The size of your horse and the form of his back will also determine the size of pad you need.

Q: Is the extra padding on the OrthoSport™ models a better choice for all horses?

We designed the OrthoSport pads with extra padding just behind the shoulders and along either side of the spine. This gives a better fit on horses that are a little hollow behind the shoulders or high-withered. The design also works well on most roping horses due to the extra shock absorption. You would not need this type of pad on a very round horse with little or no withers. It is an especially good pad for older horses.


My Account

Q: How do I create an account?

  1. Click the "My Account / Order Status" link at the top right side of our site.
  2. Enter your email address.
  3. Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Please view our Privacy Policy for more information.

Q: How do I edit my account information?

Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.

Q: How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Q: I forgot my password.

Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

Q: How do I return my product?

Q: I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

Q: What is your return policy?

Money Back Guarantee

Our commitment to quality and customer satisfaction is so important that most products have a 30 Day Money Back Guarantee with the exception of our SMX Air Ride Saddle Pads which carry a 60 Day Money Back Guarantee. If you are not completely satisfied after your purchase during the Guarantee Period, you may return the used product for a full refund (less shipping and handling). Products must be returned to the place of purchase with an original dated receipt or invoice.

Warranty Period

During a product’s Warranty period, repairs or replacements will be made at no charge (minus freight) if valid warranty card is on file. Please call our Returns Department for a Return Authorization Number (RA#). Items must be clean and dry prior to shipping.

terms shipped without an RA# will not be accepted, and shall be returned at the customer’s expense. Warranty Exclusions * Products damaged due to animal biting/chewing ARE NOT covered by our warranty * Product repairs not performed by Professional’s Choice effectively void our product warranty * Machine Washing is not covered by the manufacturer’s warranty Register your product for a Warranty here.

Returns and repairs Products can be returned to Professional’s Choice for a return, and exchange or for a repair. In order to return a product, you must have a Return Authorization Number (RA#).

You can obtain an RA# by filling out this form or by calling Customer Service during business hours.

Call Customer Service at (619) 873-1100 or 1-800-331-9421 to receive an RA# or you can register for an RA# here.

Most products beyond the warranty period can be repaired for a modest fee, regardless of length of time in service. You will be promptly notified if the product is deemed unrepairable. Make sure to write the RA number you were issued on the box(es) you ship.

Note: * Any product sent back to Professional’s Choice must be accompanied with a Return Authorization Number (RA#). Call Customer Service at (619) 873-1100 or 1-800-331-9421 to receive an RA#.

* Please be sure to write your RA# on the outside of shipping box. Returning a product All returned products must be shipped with RA# to the address below:

  • PROFESSIONAL’S CHOICE SPORTS MEDICINE PRODUCTS
  • ATT: RMA Department
  • 2025 Gillespie Way, Suite 106
  • El Cajon, CA 92020
  • UNITED STATES

* Professional’s Choice will only cover return shipping costs for items under warranty. Items shipped without an RA number will not be accepted, and shall be returned at the customer’s expense. * Items must be clean and dry prior to shipping. If at all possible, a copy of your receipt/invoice should also be enclosed in the package.

* ** BE SURE TO WRITE YOUR RA NUMBER ON THE SHIPPING BOX. **

Q: When will my order ship?

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.


Shipping and Returns

Q: Product Returns

Products can be returned to Professional’s Choice for a return, and exchange or for a repair. In order to return a product, you must have a Return Authorization Number (RA#). You can obtain an RA# by filling out this form or by calling Customer Service during business hours at (619) 873-1100 or 1-800-331-9421. Most products beyond the warranty period can be repaired for a modest fee, regardless of length of time in service. You will be promptly notified if the product is deemed unrepairable.

Make sure to write the RA number you were issued on the box(es) you ship.\

Note: * Any product sent back to Professional’s Choice must be accompanied with a Return Authorization Number (RA#). Call Customer Service at (619) 873-1100 or 1-800-331-9421 to receive an RA#.

* Please be sure to write your RA# on the outside of shipping box.

Return a productAll returned products must be shipped with RA# to the address below:
  • PROFESSIONAL’S CHOICE SPORTS MEDICINE PRODUCTS
  • ATT: RMA Department
  • 2025 Gillespie Way, Suite 106
  • El Cajon, CA 92020
  • UNITED STATES

* Professional’s Choice will only cover return shipping costs for items under warranty. Items shipped without an RA number will not be accepted, and shall be returned at the customer’s expense. * Items must be clean and dry prior to shipping. If at all possible, a copy of your receipt/invoice should also be enclosed in the package. *

** BE SURE TO WRITE YOUR RA NUMBER ON THE SHIPPING BOX. **

Q: Shipping

Standard Shipping is via UPS ground service. In stock items usually ship out within two days. Shipping is from Southern California and shipping time may take up to five business days depending on your location. No deliveries on Saturdays, Sundays or holidays. We do not ship to PO boxes.

Expedited Shipping (Overnight, 2-Day or 3-Day) is via UPS. Orders must be received by 1:00 pm Pacific Standard Time (Monday through Friday) to ship out the same day. Orders received after 1:00 pm PST will go out the next business day. No deliveries on Saturdays, Sundays or holidays. We do not ship to PO boxes. 3-Day shipping is not available to Hawaii or Alaska.

NOTE: All orders placed Friday after 1:00 pm PST, Saturday, Sunday or on a holiday will be processed on the next business day.

PLEASE Call 1.800.331.9421 to check product availability if the order is needed urgently.

International Shipping

Q: Do you ship to my country?

We currently ship only inside the United States. We do, though, have authorized Dealers and Resellers located in Canada and internationally.

Please see our Dealer Locator to find a retail location near you.


Privacy Policy and Security

Q: Privacy Policy

We value your privacy. Please view our Privacy Policyfor complete details on how we use the information we collect.

Q: Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.


Pricing and Billing

Q: Do I have to pay sales tax?

Our offices and warehouses are located in California. If your order is shipping to an address in California you will be charged California sales tax.

Q: I have a question on my charges.

Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

Q: I need a copy of my receipt/invoice.

Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.

Q: When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

Q: When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).


Buyer's Guide

Q: How do I find my product?

To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

Q: How do I navigate the site?

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

Q: How do I use a coupon?

After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.


Additional Support

Q: How do I contact you?

At Professional’s Choice, we are committed to your satisfaction. We are available to answer your questions, assist you in locating your nearest authorized dealer and to process warranty services.

    You can contact us:
  • By phone: 1-800-331-9421 (Toll-Free)
  • 1-619-873-1100 (Outside US and Canada)

  • By fax: 1-800-670-7180 (Toll Free)
  • 1-619-873-1110 (Outside US and Canada)

  • By email: info@profchoice.com